Adisa is currently ranked 2nd (October 2021) in the individual insurance market and serves over 600,000+ insureds through a fully integrated digital platform. Adisa continues to grow with a solid base, earning a AA- (cri) from Fitch Ratings, mainly emphasized by specific vital drivers such as: the company’s intrinsic financial profile, positive evolution logging sustained upgrades in most ratios for the last three years, capital increases, high performance and return rates, sustained low loss ratios, operational efficiency, a broad market knowledge, and a strong reinsurance program.
Soon after the Costa Rican law changed in 2009, formally giving way to an open insurance market after 80+ years of a state-owned monopoly, Adisa was authorized in December 2010 by SUGESE, the local insurance regulator, to operate in Costa Rica and has maintained a leading position in the insurance market since then. Adisa’s financial position is further strengthened by its two principal stockholders, Compañía Internacional de Seguros (IS) of Panama and Cooperativa Nacional de Educadores (COOPENAE), both with recognized long-lasting track records in both the national and international financial/Insurance markets. Established in 1910, IS was the first insurance company in Panama and Central America. With a strong belief in excellence, various services for policyholders, and a culture based on commitment and quality, IS has maintained its position as one of the major insurance companies for more than 110 years in the Central American market. COOPENAE, with 55 years in the Costa Rican market, is the country's number one savings and loan cooperative measured by total assets, credit rating, and equity. It is ranked sixth in the private financial sector, including banks.
At Adisa, they are proud of their staff and consider their identification with their company culture and mission one of their greatest strengths. In a moving world, changing by the minute, they are committed to innovation and the use of technology to enhance their customer experience while maintaining their excellence in personalized customer service. Their focus on listening to their customers’ needs, knowledge sharing, and teamwork are the catalyst for their signature agility and adaptability in the Costa Rica market.
Adisa is a leader in the Life and Health insurance market, providing service throughout Costa Rica. Their robust service provider network includes most of the major medical centers, labs, over 540 network physicians and specialists, with 150 pharmacies, all accessible through their paperless digital platform, including online enrollment and invoicing, digital policy expedition, telemedicine, paperless claims processing, digital management tools, and wellness programs.